eBook

IT Service Desk eBook

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Learn about the breakthrough benefits of Virtual Agents in our eBooks, 8 Ways Virtual Agents Improve IT Service Desk Economics & Performance

The future of IT service desks is here: The automated Service Desk

In our eBook, 8 Ways Virtual Agents Improve IT Service Desk Economics & Performance, we cover:

  • What a Virtual Agent is and isn’t
  • The differences between a Virtual Agent and a chatbot
  • How AI reduces Average Handling Time(AHT) for IT ticketing systems by 80%
  • Eight ways Virtual Agents make service desks and IT help desk support better
  • How Milestone can get you started with an automated service desk system

 


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